iPeople SC Solutions is currently recruiting for Housing Officers to work for our client based in London and surrounding areas.
The successful post holder will provide a tailored, resident-focused housing management service within a designated neighbourhood.
Duties and responsibilities as a Housing Officer
- To ensure that tenants understand their rights and responsibilities under the tenancy agreement and that all tenancy conditions are adhered to.
- To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments and referring complex cases to the Area Housing Manager.
- To attend Court to give evidence in cases relating to breaches of tenancy and of lease agreements and to execute evictions in conjunction with appointed bailiffs.
- To investigate and manage all reported and recorded incidents of low-level antisocial behaviour in a timely manner and in accordance with service standards, legislation and the Antisocial Behaviour Policy and Procedure. Ensure that early intervention and enforcement measures are implemented to minimise the risk to the victim or perpetrator.
- To be responsible for carrying out initial tenancy visits to new tenants’ homes to ensure that they are satisfied with the service and understand the terms of their tenancy.
- To arrange a follow up meeting to ensure that any issues that arose are dealt with including rent and housing benefit repairs and any other tenancy issues or problems within the home.
- To carry out regular tenancy audits, use business intelligence to detect unlawful subletting, and work with internal departments where information sharing protocols are in place to protect public asserts.
- To effectively manage the termination of tenancies and to work with the Lettings and Voids Team so that the void turnover period is minimised.
- Effectively manage and resolve residents’ contacts logged through the Neighbourhood Contact centre
- To deal with all day-to-day correspondence and telephone calls in line with service standards.
Requirements of this Housing Officer role
- Proven housing experience in the social housing sector
- Experience of leasehold and tenancy management
- Experience of engaging with residents through regular estate inspections
- Experience of taking action against breach of tenancy, including removal of squatters
- Experience of customer service; in dealing with people on the telephone and in person.
- Experience working to deadlines.
Working hours: 09.00 – 17.00, Monday – Friday
If you are interested in this position, please apply with your CV.
